policy and privacy

1. Acceptance of Terms

By accessing or using UGO\'s website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Eligibility

To use our services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using UGO, you represent and warrant that you meet these requirements.

3. User Obligations

• Provide accurate, current, and complete information during registration and use of the service.
• Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
• Comply with all applicable laws and regulations.
• Treat drivers, staff, and other users with respect and courtesy.
• Do not misuse, abuse, or attempt to disrupt the service or its security.

4. Service Use & Limitations

UGO provides a platform to connect riders and drivers. We do not guarantee the availability, suitability, or safety of any ride or driver. UGO is not liable for any direct or indirect damages arising from the use of our platform, except as required by law.

5. Payments & Fees

• All payments for rides and services must be made through the UGO app or approved payment methods.
• Prices and fees are subject to change at any time. You will be notified of any changes before confirming a ride.
• Failure to pay may result in suspension or termination of your account.

6. Cancellations & Refunds

Cancellations may be subject to fees as described in the app. Refunds are processed according to our Refund Policy. Please review the policy in the app or contact support for details.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Modifications to Terms

UGO reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting. Continued use of the service constitutes acceptance of the revised terms.

9. Termination

We may suspend or terminate your access to UGO at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to UGO or other users.

10. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at info@yougo.sa.com.